You can log into the customer area of My Lycamobile, register and you'll be able to see all the information about your balance, bonuses, usage history, top ups, manage your account or payment methods.

Dial *124# and press the call button to display it immediately on your device's screen.

If you enter the wrong PIN code into your phone three times, your SIM card will be automatically blocked. In this case, enter the PUK code. The PUK code is an 8-digit code that is written on your card, keep it in a safe place. If you've lost or forgotten it, please contact Customer Service.

You have to download this form and follow the instructions attaching the documentation indicated and send it by e-mail to cambiodetitular@lycamobile.es.
The change will be effective, once the necessary documentation has been correctly received, in about 7 working days.

Did you know that if you're not going to top up or use your SIM card for more than 60 days, you can ask customer service to activate the Keep my number service? You can contract this service for up to 365 days. You can also do so by texting the word CONSERVA to the number 3535. The service costs 5 euros and is valid for one year. To deactivate it, you can call Customer Service or text the word NOCONSERVAR to 3535.

You can check your log for the last 60 days in the usage details section through the APP or private area at My Lycamobile.

If you want to check all your calls from more than 60 days ago and up to 12 months, please contact our Customer service.

Calls to 80x or 90x numbers are charged differently to the standard charges for other calls and will therefore be billed separately from your voucher tariff. Due to the high cost of these calls and to avoid unexpected call charges, Lycamobile has decided to block some of these (roaming) numbers by default. We recommend that you check the cost of the service before making the call. For more details, see our tariffs on the website. Just for your information, numbers starting with 800x or 900x are free of charge in Spain.

Android Operating system
1. Go to "Settings " on your phone and turn on Mobile Data (look under "Mobile Networks", "Network Settings", "Wireless and Networks" or similar). Then activate Data roaming.
If you need to, you can use the search engine in your phone's settings.
2. Go to Mobile Networks and Access Point Names/APN on your SIM card and select the option to create a New APN, the + icon or add.
Can't you find it?
3. Configure the new APN with the following data and leave the rest of the fields blank:
- Login name: Yoigo browser
- APN: internet
- Press the options button (top right) and "Save " your new APN that you have configured.
- Select the new APN
You've got it!
IOS Operating system
1. Go to Settings > Mobile Data and turn on Mobile Data. Go to Settings and activate Data roaming.
2. Next, go to Mobile Data Network and clear the Access Point, Username and Password fields.
3. At Point of access write: internet, and leave the other fields blank.
You've got it!

To activate your voicemail, dial *004# and the call key or call Customer Service on *124#

Deactivate voicemail by dialling #004# and the call key, or you can also call our Customer service; they will help you.

Contact our Customer service to activate this function.

Lycamobile's voicemail service is free and activated by default. To access your voicemail in Spain, dial 121 and press the call button.

Contact our Customer service and we'll activate the SMS offer and promotion notification option.

We're sorry you're thinking about leaving us. Before you go, please check out our current rates. If you want to leave anyway, just contact your future operator who will need your SIM number. If you do not have your SIM number, call Customer Service for assistance.

Did you know that you can request a balance transfer from one line to another between numbers owned by the same person? Call us and we'll take care of everything!

Para desactivar el servicio de desvío de llamadas marca *123*3*2*2# y la tecla de llamada o contacta con nuestro Servicio de Atención al Cliente, ellos te ayudarán.

Para ver el detalle de los bonos que tienes activos, marca *123*1*4# y presiona la tecla de llamada. En la pantalla aparecerá un resumen con la información de todos los bonos activos y las fechas de vencimiento de cada uno. También puedes consultarlo en tu Area privada WEB y APP o contactando con nuestro Servicio de Atención al Cliente, ellos te ayudarán.

Marca *123*1*3# seguido de la tecla de llamada y visualizarás en la pantalla de tu móvil el detalle de los minutos y gigas de los que dispones. También puedes consultarlo en tu Area privada WEB y APP o contactando con nuestro Servicio de Atención al Cliente, ellos te ayudarán.

Roaming is the service that lets you use your line when you go abroad.

Yes, as long as you have first used it for calls, data or SMS in Spain. If you travel to a non-EU country, you'll be able to make and receive calls, send and receive SMS, but in some of these countries you won't be able to use data. We cannot provide you with the data service in all non-European Union and associated countries. Check it here. Check the prices associated with the Roaming service in the Tariffs section.

If you're abroad and you want to top up your credit, you can do it from Fast Topup.

Your mobile tariff is valid both in Spain and on your trips to any country in the European Union and associated countries. However, to avoid abuse, there are rules in place to limit very intensive or permanent roaming usage. Check these rules Here.

You can find all our international tariffs in the following section International tariffs.

Remember to dial the international code followed by the prefix of the calling country and the landline or mobile number you want to call (without the leading 0 if it has one).

Dial *221# and press the call button to see your balance immediately on your device's screen. You can also see it by logging into your My Lycamobile or by dialling *124#. After topping up, you'll need to wait a few minutes for the top up to show up in your credit. If after 5 minutes, your credit has not been updated, please contact Customer Services.

Top-ups take a few minutes before they appear updated in your balance. If after 5 minutes, your credit has not been updated, please contact Customer service.

It may be related to your internet usage on your device. Here's information about how the tariffs work. Or, maybe you should activate a voucher or Plan to save money by calling and/or surfing with Lycamobile. If you can't find the solution, we can help you. Contact our Customer service.

You can do it through www.lycamobile.es from the Fast topup section.

Fast and secure online payment: Follow the instructions on our top-up page and select the type of card you want. We accept VISA, MasterCard and payments via Apple Pay and Carte Bancaire services. Paying at the store: There are hundreds of Lycamobile authorised points of sale throughout the country. Find your nearest shop here

Check out all our prepaid vouchers at www.lycamobile.es. If you've already chosen your prepaid voucher, follow these steps: - Send the activation code for the voucher you have chosen: *139*(activation code)# and call key or by sending an SMS with the voucher code to 3535. - You can also buy prepaid vouchers directly at an authorised points of sale or through our website/App. In this latter case, with a credit/debit card.

If you have credit, prepaid vouchers are automatically renewed every 28 days. You can buy another voucher before the expiry date if you use up your minutes or MB to continue talking or surfing.

You can buy back the same voucher up to a maximum of 3 times a month or buy another one of our vouchers. In both cases, your new voucher will be valid for 28 days.

If you haven't started using the voucher yet, we can refund the cost of the voucher in credit. To do so, contact our Customer Service. When you have the balance again you can activate another voucher if you want.

To cancel the auto-renewal, please contact our Customer Service.

Android Operating system
1. Go to "Settings " on your phone and turn on Mobile Data (look under "Mobile Networks", "Network Settings", "Wireless and Networks" or similar). Then activate Data roaming.
If you need to, you can use the search engine in your phone's settings.
2. Go to Mobile Networks and Access Point Names/APN on your SIM card and select the option to create a New APN, the + icon or add.
Can't you find it?
3. Configure the new APN with the following data and leave the rest of the fields blank:
- Login name: Yoigo browser
- APN: internet
- Press the options button (top right) and "Save " your new APN that you have configured.
- Select the new APN
You've got it!
IOS Operating system
1. Go to Settings > Mobile Data and turn on Mobile Data. Go to Settings and activate Data roaming.
2. Next, go to Mobile Data Network and clear the Access Point, Username and Password fields.
3. At Point of access write: internet, and leave the other fields blank.
You've got it!

First, make sure you have enough credit to send an SMS. Then check the Message Centre Number (MCN) in your SMS settings: it must be +34623100111. If you need to change the one you currently have, you'll need to switch the phone off and on for the change to be completed. If the problem persists, contact Customer Service.

All you have to do is get a new blank SIM card at one of our points of sale, or via our website. Once you have it, call our Customer Service.

We'll cancel your old SIM so that no one else can use it.

Are you connected to our network? If so, you should be able to see the Lycamobile brand on your device screen. If you're not connected to Lycamobile, try connecting manually. 1. Go to your device's settings/settings. 2. Go to select network. 3. Select the manual option. 4. Select Lycamobile network as your network. - Have you entered your SIM properly? Check your device's instructions or search online how to enter it. - Is your phone unlocked? If your phone has been locked by another operator, contact them and ask them to unlock it. - Has your SIM card expired? If you have not topped up your SIM card for more than 60 days, the number has expired. That number can't be reactivated again, but you can apply for a new number [here](/sim-gratis). If this doesn't work, let us help you. Contact our customer service.***

Sorry, your contacts and private information is stored on your SIM. Unless you have made a backup, you won't be able to recover them.

If you think you have been overcharged, we can help you. Go to My Lycamobile and check it out or contact us at Customer Service. Please note that special tariffs apply to Premium calls. Also check if the country you're calling is included in your active voucher and if you have the current voucher, because when it runs out, the standard tariffs apply.

Contact our customer service. They can review the amount recharged and refund you the difference.

You can order a SIM card here and we'll send it to you within 3 to 5 working days. You can also buy a Lycamobile SIM card from any authorised retailer.

It's a 15-19 digit number that identifies your SIM and is written on the card itself.

Yes. Our SIM is compatible with any terminal, and comes in 3 sizes: standard, nano and micro. When you get your card, choose the right one for your terminal.

When your order is on its way, you'll get an SMS with the link where you can track it.

If you've requested a portability, the SIM will be activated once the operator has changed (approximately 48 hours after you have the SIM). Don't worry, we'll send you an SMS to let you know when the portability will be effective so that you can change your SIM card that day. As soon as you insert our SIM in your mobile phone, it will be activated automatically, and you can test it by making a call.

If you have asked for a new number on the WEB, your SIM will be delivered deactivated for security reasons, but as soon as we have confirmation that your SIM has been delivered to you, it will be activated automatically (this process can take up to 4 hours from the time you receive it), try it out by making a call.

If you have ordered a new number from one of our distributors, simply place it in your mobile phone and your SIM will be automatically activated, try making a call.

You can access the customer area through the [My Lycamobile] section, log in and you'll see all your balance, voucher, usage history and top-up-related information, and manage your account or payment methods.

Are you connected to our network? If so, you should be able to see the Lycamobile brand on your device screen. If you're not connected to Lycamobile, try connecting manually.
1. Go to your device's settings/settings.
2. Go to select network.
3. Select the manual option.
4. Select Lycamobile network as your network.
Have you entered your SIM properly? Check your device's instructions or search online how to enter it.
Is your phone unlocked? If your phone has been locked by another operator, contact them and ask them to unlock it.
Has your SIM card expired? If you have not topped up your SIM card for more than 60 days, the number has expired. That number can't be reactivated again, but you can apply for a new number here.
If this doesn't work, let us help you. Contact our Customer Service.

Check here for all the information about how to bring your number to Lycamobile.

Or visit one of our authorised sales points. Either of them can initiate your request to be ported to Lycamobile.

The portability process lets you move from another operator to Lycamobile while keeping your phone number with the other operator. You will need:

- The name of your current mobile operator.

- The ICCID of your current SIM number. The ICCID is a 15-19 digit number that identifies your SIM and is written on the card itself.
-The mobile number that you want to bring to Lycamobile.

When you sign up, we'll ask your previous operator to switch your line to us. That is when the portability process starts.

The line portability is requested 24 hours after the SIM card is sent and the line takes 48 hours to be ported from the moment you receive the card. We'll also send you an SMS to your mobile phone informing you of the portability date. The portability process takes place done during the early hours of the morning so that the change affects you as little as possible.

On that day, all you have to do is place your card in a free handset and make your first call.

To cancel the portability, you must inform us before 2 p.m. on the working day before the portability date by contacting our Customer Service.

No, we'll take care of everything. If you want to move to Lycamobile and keep your old mobile number, you'll need to request a number transfer from our web or from stores and authorised distributors.

. We'll contact your current operator to bring your number to Lycamobile, so you won't have to unsubscribe from your previous operator, as you'll lose your number if you do so.

. If you don't want to or can't apply for portability because you're on a permanent contract, you can also register a new number with Lycamobile.

Right now, there's no way to transfer credit between operators, so we advise you to spend all the credit you have on your prepaid card before asking to be ported to Lycamobile.

The service will be charged on your next top up, deducting the amount of the Balance Advance as well as the associated costs.

You'll get an SMS confirming that the Balance Advance has been allocated to your line once the receipt of the balance on your line is completed.

The service is not available outside Spain.

The service costs 20% of the amount of the advanced balance, which will be deducted - together with the amount advanced - when you top up your next balance.

- You must have accepted the service terms and conditions. - The LycaMobile prepaid mobile line must be 45 days old or older. - You must have topped up the line in the last 30 days - You must have less than €1 on the line - You must be in Spain

By texting the word 'ANTICIPO' to 22333.

By texting the word 'AUTO' to 22333.

By texting the word 'AUTO STOP' to 22333.