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General terms and conditions

Customer Privacy Policy

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<img src="https://images.ctfassets.net/hko60nnfp6rv/VGGAUqIq85DRLFDOilNjK/72d86023cff8a55d60c83562e6c032f0/checkout_sim_bono.svg" alt="Warning" height="24px" width="24px" /> Warning: From July 15th 2024 we´ll update the following prepaid rates. The national SMS will cost 0.50€/SMS, SMS from Spain to outside the EU 0.90€/SMS and those sent in roaming to countries outside the EU 1.50€/SMS. National calls to landlines and mobiles will cost 0.25€/min and the call set-up fee will be 0.40€/min. Prices include VAT. In the Canary Islands, Ceuta and Melilla will apply the corresponding tax. Remember, you have no permanence or penalty with us.

Ver todos los bonos

The most complete prepaid bonuses

If you already have a Lyca SIM you can activate this bonus with your credit by sending an SMS with the text 700 to 3535, From the app <a href="https://mi.lycamobile.es/login" target="_blank">customer web</a> or from or going to an authorized point of sale.

Limit of 50 minutes in calls to Pakistan.

* In the Canary Islands, Ceuta and Melilla the corresponding tax applies.

6 GB to surf and make calls to domestic and international numbers.

Lyca Globe 5

If you already have a Lyca SIM you can activate this bonus with your credit by sending an SMS with the text 701 to 3535, From the app <a href="https://mi.lycamobile.es/login" target="_blank">customer web</a> or from or going to an authorized point of sale.

Limit of 150 minutes in calls to Pakistan. 
Limit of 100 minutes in calls to mobiles in Morocco. 
Limit of 50 minutes in calls to mobiles and landlines in Mali and Senegal.

* In the Canary Islands, Ceuta and Melilla the corresponding tax applies. 

Mobile minutes promotion to Morocco valid until 31/12/2024 

Mobile and landline minutes promotion to Mali and Senegal valid until 31/12/2024

Promo 100 mobile minutes to Morocco. 
Promo 50 minutes to mobiles and landlines in Mali and Senegal.

30 GB to surf and make calls to domestic and international numbers.

Lyca Globe 10

If you already have a Lyca SIM you can activate this bonus with your credit by sending an SMS with the text 702 to 3535, From the app <a href="https://mi.lycamobile.es/login" target="_blank">customer web</a> or from or going to an authorized point of sale.

Limit of 400 minutes in calls to Pakistan. 
Limit of 200 minutes in calls to mobiles in Morocco. 
Limit of 100 minutes in calls to mobiles and landlines in Mali and Senegal.

Promo 200 mobile minutes to Morocco. 
Promo 100 minutes to mobiles and landlines in Mali and Senegal.

80 GB to surf and make calls to domestic and international numbers.

Lyca Globe 15

If you already have a Lyca SIM you can activate this bonus with your credit by sending an SMS with the text 703 to 3535, From the app <a href="https://mi.lycamobile.es/login" target="_blank">customer web</a> or from or going to an authorized point of sale.

Limit of 400 minutes in calls to Pakistan. 
Limit of 300 minutes in calls to mobiles in Morocco. 
Limit of 150 minutes in calls to mobiles and landlines in Mali and Senegal.

* In the Canary Islands, Ceuta and Melilla the corresponding tax applies. 

Mobile minutes promotion to Morocco valid until 31/12/2024 

Mobile and landline minutes promotion to Mali and Senegal valid until 31/12/2024

Promo 300 mobile minutes to Morocco. 
Promo 150 minutes to mobiles and landlines in Mali and Senegal.

100 GB to surf and make calls to domestic and international numbers.

Lyca Globe 20

ListOfCookiesPolicy

This Cookies Policy is applicable to the web pages accessible through the domain lycamobile.es, which is owned by Xfera Móviles, S.A.U., with NIF A-82528548 and address at Avenida de Bruselas, 38, 28108, Alcobendas, Madrid, (hereinafter, Yoigo, or the Owner indistinctly) and its purpose is to inform the User about the use and installation of cookies that we use on our website. We remind you that you can exercise your rights under data protection regulations through dpo@masmovil.com. If you wish to know the information regarding the treatment of your personal data, you can consult our Privacy Policy here.
We encourage you to read this Cookie Policy carefully to learn more about the use of this technology by Yoigo.

Lycamobile Cookie Policy

Cookies are small data files that are downloaded to your terminal from which you access the Website and are used to record certain browsing interactions on the Website, as well as to store and retrieve information about the use of the Website and are used, among other things, to improve the quality of the Website and provide you with a better user experience. These files are stored on the user's computer or terminal and contain information, generally anonymous, that is not harmful to your computer. They are used, for example, to remember your preferences when you return to that website, such as the language selected in a previous navigation, access data or personalization of the page.
Cookies can also be used to record anonymous information about how a visitor uses a website. For example, from which other web page has accessed, or if you have used a “banner” advertising to reach it.

What are cookies?

When accessing the Website we provide you with certain information about the use of this technology through the device or equipment you use to do so, asking for your consent to use our cookies.
Please note that some of the cookies we use may be necessary for our website to function properly and cannot be refused, as you may have problems accessing or using our website correctly. With respect to all other cookies, through the system or settings panel, you can choose to accept or reject all cookies or do it in a granular way and manage your preferences.
You can also withdraw your consent to the use of cookies at any time through your browser settings.

Information and consent

We use cookies that are strictly necessary and essential to analyze our services and/or to show you personalized advertising based on a profile drawn up from your browsing habits on the Website, using secure areas, personalized options, etc.
Specifically and according to their purpose, Yoigo uses the following types of cookies on the Website:
Technical or necessary cookies:

These are those that allow the operational management of the Website and the enabling of its functions and services, guaranteeing the correct functioning of the Website and its elements, as well as its security. These cookies are used, for example, to maintain the session, manage response time, etc.
Preference or personalization cookies:

They make it possible to remember relevant information in order to differentiate users and offer them a personal experience, as well as to create a profile based on their browsing habits.
Analysis or measurement cookies:

They allow the monitoring and analysis of the behavior of users of the Website in a statistical way, including the quantification of the impacts of advertisements.
Behavioral advertising cookies:

They allow the management of existing advertising spaces on the page so that each User is offered advertising content according to their browsing habits and preferences, as well as other information provided during navigation.

Cookies we use

You may withdraw your consent to the use of cookies at any time. To do this you can:
Manage cookie consents by managing your preferences through the configuration panel that we make available to you on the home page of the Website and from the “Cookie Policy” link at the bottom of the page. Disable or block the downloading of Cookies through the specific functions of the browser you use.
Below is a list of links where you will find the steps to follow for the activation, deactivation, deletion and management of cookies depending on each browser:
Safari
Safari for IOS
Google Chrome
Internet Explorer
Microsoft Edge
Mozilla Firefox
Opera
These browsers are subject to updates or modifications, so if the above information or links are outdated, or if your browser is not in this list (Konqueror, Arora, Flock, etc.) or if you do not find the way to manage cookies, please consult the official website or contact us.
If you have any questions, do not hesitate to write to us at the following e-mail address: dpo@masmovil.com or if you prefer, you can write to us at Avenida de Bruselas, 38, 28108, Alcobendas, Madrid.

How to change cookie settings or revoke consent

ABOUT US

We are a telecommunications operator that connects friends and family around the world. More than 16 million customers in 22 countries already use our voice and data services. What about you?

Who are we?

One of the leading operators in the Spanish telecommunications market. The group has its own fiber, ADSL and mobile infrastructures with 3G, 4G and 5G connections.

Thanks to the agreements reached with other operators, it has one of the best network coverage. Its fixed network reaches 18 million homes with ADSL; its fiber optic network, nearly 28 million; and its 4G mobile network covers 98.5% of the Spanish population. As a result, more than 14.7 million customers already rely on Grupo MASMOVIL.

We are part of the MASMOVIL Group

At LYCAMOBILE, we believe in the importance of being connected. That's why we design and improve our rates to your needs, so that connecting with your loved ones costs very little.

What is important to us?

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MAS 50 GB GRATIS MARRUECOS

Ahora más gigas y minutos a móviles de Marruecos

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Need help?

Do you already have your SIM but have any questions about your account, your balance, coverage, data connection...? Don't worry, sometimes it happens, we have everything covered.

Solve your doubts

We have a lot of stores distributed throughout Spain. So, whenever you need to find us, we are there for you. You can take your SIM, recharge and much more.

Store Locator

Help

We have compiled the most common questions from our customers (problems with the SIM, credit recharge, Internet access...) so that you can find answers to all your questions.

If you have not found an answer to your questions in our Frequently Asked Questions and you need to talk to us, discover the different ways to get in touch.

Speak with us

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Why LYCAMOBILE

No debes pagar más de lo que es justo por un servicio queremos que pueda conectarse con otras personas sin sorpresas. Nuestros planes son de bajo costo y faciles de usar, comenzando desde tan solo 5€ e incluyendo llamadas a más de 68 países.

Más por Menos

Te ofrecemos una amplia gama de planes para satisfacer todas las necesidades sin ningún tipo de atadura. De hecho, puedes cambiar tu plan o cancelarlo en cualquier momento desde nuestra aplicación o nuestro sitio web sin tener que llamarnos. Es así de fácil.

Flexibilidad y Agilidad

Tenemos cobertura 4G en más del 98,5 % del territorio español utilizando la red de Yoigo, lo que hace posible la comunicación estés donde estés. Sin sorpresas.

Seguridad

En Lyca Mobile nos esforzamos por brindar el servicio al cliente más efectivo. Llámanos y te solucionaremos el problema lo más rápidamente posible.

Excelente servicio al cliente

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Ahora más gigas y minutos a móviles de Marruecos
50GB con ilimitadas, 
+30GB EXTRA
15€
28 días
IVA inc.
Quiero este bono
Datos acumulables
Llamadas nacionales ilimitadas
1000 minutos internacionales

Los bonos prepago más completos

Data

6 GB

20 GB

50 GB

100 GB

International

100 min*

400 min*

1000 min*

Bundles

Combo

National

Unlimited

ANOTHER DOCUMENTS

Roaming rates PDF

International rates PDF

Special number rates

Bundles history

Rate history

Data roaming rates

International Rates PDF

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INTERNATIONAL RATES AND ROAMING

Price

5€

10€

15€

20€

Already a customer?

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LEGAL INFORMATION

Legal advertise

Special Portability Conditions

Special Topup Conditions

Quality of Service Parameters

Roaming Services in the European Union

Roaming zones

Voice and data traffic in these countries is charged as if you were in Spain: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guadeloupe, French Guiana, Hungary, Ireland, Martinique, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Netherlands, Norway, Poland, Portugal (Madeira and Azores), Romania, Slovakia, Slovenia, Sweden, United Kingdom and United States.

European Union and associated countries (zone 1)

Europe: Albania, Andorra, Bosnia and Herzegovina, Faroe Islands, Kosovo, Serbia, Monaco, Macedonia, Montenegro, Switzerland and Turkey. Africa: Algeria, Morocco and Tunisia. America: Bermuda, Canada, the United States and Puerto Rico.

Rest of Europe and other countries (zone 2)

Asia, Rest of Africa, Rest of America, Rest of Europe and Oceania.

Rest of the world countries (zone 3)

POINTS OF SALE

If you want a more personalized attention, search by zip code and locate your nearest point of sale. At our authorized points of sale you can buy a SIM card, request a portability, top up your credit, buy a voucher and much more.

Find your nearest point of sale

SHOPS CSV

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special rates PDF

NATIONAL RATES

Calls to cell phones

Calls to fixed lines

National SMS

Internet

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GooglePlay

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DISCOVER 'MY LYCA'

 Check and recharge your balance

Sign up for bonds with a click

Check your activity and consumption

Manage your SIM

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Use your cell phone as if you were in Spain

Roaming in the EU included.

Change your rate whenever you want,

SIM and free shipping.

Without contract,

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Contact

Contact us via social media and we'll reply as soon as possible. 

<div style="display:flex;align-items:center">
 <img src="//images.ctfassets.net/m5rr9oqijx8q/7oA2YClOqdmxyaEJoNHJab/2282b49a8369ab5d830d420bac67554f/icons-rrss-fb.svg" alt="facebook">&nbsp; Facebook:&nbsp; <a href="https://www.facebook.com/LycamobileESP/" target="_blank" style="font-weight:bold; text-decoration:none">@LycamobileESP</a>
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<div style="display:flex;align-items:center">
 <img src="//images.ctfassets.net/m5rr9oqijx8q/61vfUMidNybvBcOX4oP716/4b083eb069635521b3d54ac1a864ae76/icons-rrss-twitter.svg" alt="twitter">&nbsp; Twitter:&nbsp; <a href="https://twitter.com/LycamobileES" target="_blank" style="font-weight:bold; text-decoration:none">@LycamobileES</a>
</div>

 

<div style="display:flex;align-items:center">
 <img src="//images.ctfassets.net/pks1r1gbf4ho/18SjpGVhKL7tTSiYjHjkr6/00fa7646b3730c0131c7785d85bb0f54/icons-rrss-instagram_black.svg" alt="instagram">&nbsp; Instagram:&nbsp; <a href="https://instagram.com/lycamobilesp/" target="_blank" style="font-weight:bold; text-decoration:none">@lycamobilesp</a>
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Write to us

You can call our customer service centre from Monday to Sunday from 8 am to midnight.
 

Whatsapp: <a href="tel:+3463237777" style="font-weight:bold; text-decoration:none">+34 632377777</a>
 

From Lycamobile: <a href="tel:321" style="font-weight:bold; text-decoration:none">321</a>
 

Another operator: <a href="tel:632100321" style="font-weight:bold; text-decoration:none">632 100 321</a>
 

From abroad: <a href="tel:0034956929999" style="font-weight:bold; text-decoration:none">0034 956 929 999</a>

Call by phone

Find a point of sale near you and you'll be able to top up your balance, make a number portability, top up a voucher... we'll help you personally.

Come to one of our stores

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Advantages of the LYCAMOBILE prepaid SIM

No contract or lock-in period of any type. No fixed fees or minimum spend. You're free!

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No strings attached

You decide if you want to pay only for what you use or sing up for one of our vouchers. 

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Flexibility

Order your SIM and we'll send it to your home free of charge. You'll only pay for the balance included.

SIM and FREE delivery

Lycamobile's tariffs let you make international calls at the best price.

Call your country

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¿Why choose Lycamobile?

No tie-in clause or anything else to tie you to us. No fixed fees or minimum spend. Here, you decide!

Browse at maximum speed with 5G technology in all our bundles. And without extra fees!

5G Technology

Our app lets you control your spending and top up your balance whenever and wherever you want.

Free SIM + voucher

Top up

SIM + balance

Renew your bundle

Help

Bonuses and rates

SIM + balance

Help and contact

I'm already a customer